Shipping

In-stock inventory items are processed and ready to head your way within 2–3 business days. For our Pre-Order items, please allow 4–6 weeks for delivery, as these are specially produced just for you. Please be aware that this timeline may occasionally extend beyond 6 weeks due to international transit, European holidays, or seasonal factory closures.

If your order includes both in-stock and Pre-Order items, we will fulfill and ship your in-stock items immediately so you can hit the ice sooner! Your Pre-Order items will then ship separately as soon as they arrive.

A standard $10 shipping fee applies to all orders under $300. We’ll send a tracking number to your email as soon as each package ships!

Returns

At Creative Compass Collective, we stand behind the quality of every Karisma piece we sell. We offer a 14-day return and exchange policy starting from the date your package is delivered.

To be eligible for a return or exchange, items must meet the following conditions:

• Original Condition: Items must be unworn, unwashed, and in the same condition as received.
• Tags Attached: All original tags and branding must remain securely attached.
• Hygiene: For the health and safety of our community, items showing any signs of wear, odors (including perfume or detergent), pet hair, or marks will not be accepted and will be returned to the customer at their expense.

Non-Compliant Returns & Restocking Fees

We reserve the right to inspect all returns upon receipt. Items returned without tags, worn, soiled, or damaged will be subject to a 20% restocking fee or refused entirely, depending on the condition of the item. If refused, the item will be returned to the customer at their expense.

Return Shipping Options

Original outbound shipping fees are non-refundable. When initiating a standard return, you may choose one of the following two options for shipping the item back to us:

1. Use Your Own Label: You may ship the item back using your preferred carrier. You must provide us with the tracking number. We strongly recommend purchasing shipping insurance, as we are not responsible for packages lost or stolen in transit.
2. Use Our Prepaid Label: We can provide a prepaid USPS return shipping label for your convenience. If you choose this option, the exact cost of the return postage will be deducted from your final refund amount. Because we utilize commercial shipping rates, this is often more cost-effective than purchasing retail postage at the post office.

Defective or Incorrect Items: If you received a damaged product or the wrong item, please contact us immediately so we can make it right. We will cover all shipping costs to correct our error.

Exchanges

We facilitate exchanges strictly for a different size of the exact same item. Due to high inventory turnover, we ask that you place a new order to secure your size, but please note: your new exchanged item will not ship until we receive and inspect your original return.

1. Get Your Free Shipping Code: Before checking out with your new size, contact us to request a special promo code. This will give you free standard shipping on your replacement order (limit one free exchange shipment per order, domestic US only).
2. Place Your New Order: Purchase the new size immediately on our website to secure the item.
3. Return the Original Item: Follow our standard return process to send back the original piece. Please note that customers are responsible for the return shipping costs of the original item.
4. Receive Your Refund: Once we receive and inspect your original item to ensure it is in its original, unworn condition, we will issue a refund for your original order and process and ship your new exchange order.

Refunds & Process

1. Contact Us: Contact us with your order number and the reason for the return.
2. Ship Your Item: Mail your package to the address provided in our email instructions.
3. Processing: Once your return is received and inspected (usually within 3 business days of receipt), we will notify you of the approval or rejection of your refund based on the condition of the item.
4. Refund Methods: Approved refunds will strictly be applied to your original form of payment, minus any original shipping fees and applicable prepaid return label costs. Please allow 7–10 business days for your bank to post the refund.

Fair Play

We are committed to a fair experience for everyone. Potential fraud or abuse of this policy—including excessive or unreasonable returns—may result in the rejection of future transactions.

Our goal is to support your journey. While we have standard policies, we pride ourselves on handling exceptional cases with care. If you have an issue, just talk to us—we are here to help.