FAQ

Where can I buy Karisma skating wear in the USA?
Authentic Karisma by Gi & Gi Ice Fashion is available in the United States through Creative Compass Collective LLC, the official exclusive U.S. distributor. Skaters can shop the latest Karisma jackets, shirts, pants, and training wear directly through our online store. 

Where is Karisma skating wear made?
Karisma skating apparel is designed and 100% made in Italy, using high-performance fabrics and finished with high-brilliance crystals.

What are the benefits of purchasing through an authorized U.S. distributor? 
Buying through an authorized distributor gives you access to "off-menu" customization—like unique fabric and color pairings not found in the standard online catalog. You also benefit from expert, personalized customer service for sizing and design, and the ability to place specialized team orders with professional coordination.

What is a "Second Skin" cut?
The "Second Skin" cut is a technical design specifically engineered for figure skaters. Unlike traditional loose-fitting athletic wear, this design is intended to hug the body tightly. This ensures the fabric moves perfectly with you on the ice, providing maximum support and heat retention during intense movement.

How should the apparel feel when I'm wearing it?
You should expect a high-compression, performance fit. It will feel significantly tighter and closer to the body than everyday clothing or other traditional skating brands. This compression is intentional to support your muscles and maintain a streamlined silhouette.

How do I find my correct size?
Because our technical sizing differs from standard street clothes, we recommend ignoring your usual dress or shirt size. Instead:
1. Take accurate measurements of your current height and weight.
2. Compare those metrics against our specific Karisma sizing table.

How do I care for my Karisma apparel?
To preserve the technical 'Second Skin' fit and the radiance of the crystal embellishments, we recommend hand washing in cold water with a mild detergent. Always hang to dry; never use a tumble dryer or bleach, as high heat can damage the high-compression fibers.

How long will it take to receive my order?
In-stock inventory items are processed and ready to head your way within 2–3 business days. For our Pre-Order items, please allow 4–6 weeks for delivery, as these are specially produced just for you. Please be aware that this timeline may occasionally extend beyond 6 weeks due to international transit, European holidays, or seasonal factory closures. A standard $10 shipping fee applies to all orders under $300. 

Do you offer international shipping?
As the official U.S. distributor for Karisma, we primarily handle orders and shipping within the United States. If you are located outside of the U.S., please contact us directly with your specific location. While we do not ship internationally ourselves, we can direct you to the authorized Karisma agent or distributor responsible for your region to ensure you get the best local service and support.

What is your return policy?
We want you to love your Karisma apparel. You may return items within 14 days of delivery, provided they are unworn, unwashed, and in their original condition with all tags attached.

Please note that original outbound shipping fees are non-refundable. For the return shipment, you can choose to use your own shipping method, or we can provide a prepaid USPS return label (the exact cost of the return postage will simply be deducted from your final refund).

For full details, please visit our Shipping & Returns page.

Do you offer exchanges?
Yes, we offer exchanges strictly for a different size of the exact same item. Due to high inventory turnover, we ask that you place a new order to secure your size before it sells out.

Please note: Your newly ordered exchange item will be reserved for you, but will not ship until we receive and inspect your original return.

How to exchange:

1. Contact us for a free shipping promo code for your replacement order.
2. Place a new order online right away to lock in the inventory.
3. Ship back your original item using our prepaid label or your own carrier.
4. Refund & Shipment: Once we receive and inspect the original item, we will issue a refund for your original order AND immediately ship your new order!

Are there any restocking fees?
To maintain the hygiene and quality of our performance gear, items returned without tags, or those that show signs of wear, soil, pet hair, or odors (such as perfume or detergent), may be subject to a 20% restocking fee or may be refused entirely. Non-compliant returns will be sent back at the customer’s expense.

Do you offer custom designs or team discounts?
Yes! We provide exclusive access to custom fabric and color combinations not listed on our site. We also handle special team requests for clubs and synchronized groups, offering personalized support to ensure every skater gets the perfect fit and style.

Can I use discount codes on Team Orders?
Our standard promotional codes apply to our general collections. Because Team Orders involve specialized coordination and custom fabric pairings, they are quoted separately and are not eligible for additional website discount codes.